Conditions of Business
- Conditions & General Information
The conditions incorporated below form the basis of the agreement between you the consumer and Sullivan Golf Travel the agent. When you contact the company to book your trip, you appoint Sullivan Golf Travel to act as your agent to obtain services on your behalf.
- Online Offers
Online packages are intended solely as a guide cost for the selected tour. All the packages are priced on a per person basis based on double occupancy with pre-approved accommodations. Alternative accommodations may incur an additional cost and the availability of Tee times at selected golf courses is not guaranteed until tee times are confirmed to you. All packages are subject to availability.
- Payment Terms
Payment is accepted by Visa Credit, Mastercard & American Express.
We also accept Bank/Wire Transfers.
An administration charge of 2% is levied against all American Express Transactions. This covers the additional fee charged by the credit card firm to process their credit card transactions.
A non- refundable deposit of 10% is due for all bookings when travel occurs in the following calendar year and the booking is made before November 30th of the current calendar year. This applies to all bookings and it will only be on receipt of the full deposit that the booking is secured. An additional 20% is due on or before the 30th of November of the year before travel. For e.g. travel in 2021 a total of 30% will be paid by 30th November 2020.
For travel booked after November 30th for the next calendar year or for travel in the same calendar year a non-refundable deposit of 30% will occur.
The balance must be paid in full 120 days before the scheduled day of departure. If the booking is made less than 120 days before the day of departure the entire balance should be paid.
If the balance is not paid by that date Sullivan Golf Travel may cancel the trip after communicating with the consumer. It will be subject to the cancellation terms below.
All prices quoted are valid for 14 days and may be subject to revision thereafter due to changes in availability or currency fluctuations. Once booked and a deposit is paid, the price of your trip is fixed in Euros (base currency) and will not change. Price changes may also apply if there is an increase in VAT or taxes by government on services provided or if your travel group size declines rendering higher costs per traveller.
- Cancellation Policy
In order to minimise any loss, you may incur due to needing to cancel your trip we strongly advise you to obtain travel insurance. Working with TravelersMed.comone of the leaders in travel insurance, it helps to minimise the costs of unforeseen events that impact your travel.
Notification of cancellation must be provided in writing or via email to Sullivan Golf Travel from the person who submitted the booking form.
Sullivan Golf Travel provides a high level of service to our consumers and with this we incur overhead and pay deposits to secure facilities. For the most part these deposits are non-refundable. Hence, we have the following cancellation policy in place and are subject to the following per person cancellation charges as a percentage of the total trip cost.
10% is non-refundable
After 1st December of the previous calendar year from the year of travel 30% is non-refundable
Within 31-120 days – 75% is non-refundable
Within 30 days of arrival – 100% is non-refundable
In no case will refunds be made for unused portions of booked trips.
- Changes to Travel
Where the consumer wants to change the trip after it has been booked by Sullivan Golf Travel, Sullivan Golf Travel will try to facilitate the changewhere possible.
Where the change cannot be made or involves cancellation of accommodation, green fees or transportation previously confirmed and reserved, Sullivan Golf Travel reserves the right to treat the change as a cancellation and apply the cancellation terms. Substitution is allowed subject to provisions.
The consumer must provide over 30 days’ notice in writing in advance of departure and comply with any other requirements. A consumer who transfers the trip is jointly and severally liable with the transferees for the payment of any balance. Green fees are generally non-refundable and may not be transferrable.
- Travel Insurance
In order to minimise any loss, you may incur due to needing to cancel your trip we strongly advise you to obtain travel insurance. Working with TravelersMed.com one of the leaders in travel insurance to provide options for travel insurance. It helps to minimise the costs of unforeseen events that impact your travel. You are not required to use TravelersMed and you can obtain from any provider you choose.
Due to the costs that can be incurred because of medical expenses, luggage loss, delays in travel etc. we recommend you obtain adequate travel insurance to cover these expenses. Depending on the country you are travelling to / from Health insurance costs vary and it is highly recommended that you consult an insurance expert and ensure you have adequate coverage.
Sullivan Golf Travel accepts no liability in the event of a consumer failing to have adequate coverage of their own and is not liable for loss, damage, or theft of luggage or personal belongings, or for personal injury, accident or illness. All cars on public roads must be insured, if you are bringing your own vehicle check that your insurance will cover you in your destination.
- Car Hire
Sullivan Golf Travel has an exclusive program with Hertz car hire and all car hire will be through them and are subject to their terms and conditions which are provided upon pick up of vehicle. This exclusive program enables Sullivan Golf Travel to provide more competitive prices to its clients. Car Hire recipients must be 23 years of age and have a valid driver’s license or international driver’s license. Customers aged between 75-79 years can rent with specific conditions as determined by car hire company.
Car hire, includes, unlimited mileage, CDW (collision damage waiver), compulsory motor insurance,GPS and VAT. Price does not include petrol/gas, additional driver fee or excess insurance. It is the responsibility of the driver to ensure that they have current driving license valid for a minimum of one year at the time of rental. Provisional/learner drivers or seriously endorsed or disqualified license holders are not eligible to rent a car. At the car hire desk, you will be offered the opportunity to buy extra insurance to cover this excess.
The standard cost letter forms the basis for compliance with the requirements of the package Holiday and Travel Trade Act 1995.
- Personal Requests – by the Consumer
Personal requests mean, for example, a request for ground floor accommodation, sea or golf course view etc. Such requests must be communicated in writing at the time of the booking. Sullivan Golf Travel will use reasonable endeavours to fulfil the request. No liability shall attach to Sullivan Golf Travel for the inability to comply with a special request which has not been confirmed by Sullivan Golf Travel in writing or which is outside the control of Sullivan Golf Travel to procure. Disabled Persons – Consumers
Sullivan Golf Travel will be pleased to help, in whatever way we can, if someone in your group has any special needs, which may be relevant, and which you are obliged to tell us at the time of booking. Sullivan Golf Travel reserves the right to decline to provide a trip where in our opinion Sullivan Golf Travel does not have the resources to meet the requirements of the disabled person.
- Liability – Sullivan Golf Travel to the Consumer
Sullivan Golf Travel shall not be liable for any damage caused to the Consumer by the failure to perform the contract or the improper performance of the contract where such failure or improper performance is due neither to:
The fault of Sullivan Golf Travel or the retailer acting on our behalf or suppliers of services because the failures occurring in the performance of the contract are attributable to the Consumer.The failures are attributable to a third party unconnected with the provision of services contracted for or are unforeseen/unavoidable.
The failures are due to unusual and unforeseeable circumstances beyond the control of the organiser/retailer/supplier of services or are due to an event including force majeure which Sullivan Golf Travel / retailer/suppliers of services could not with all due care foresee or forestall.Provision is made to compensate the Consumer, for example, for damage other than death, personal injury, damage caused by defamation, damage caused by the willful misconduct/gross negligence of Sullivan Golf Travel.
The compensation is limited to a maximum amount equal to double the inclusive price of the holiday for an adult and for a minor to an amount equal to the inclusive price of the holiday package.If the person claiming the compensation is a person other than the Consumer, such person shall be deemed bound by these Terms and Conditions on the basis that the Consumer was the authorised agent of such person when availing of a service provided by Sullivan Golf Travel as provided for in these Terms and Conditions.
- Alterations by Sullivan Golf Travel
If, as a result of force majeure, (that is, any event which Sullivan Golf Travel or any supplier of services could not, with all due care foresee or avoid, such as closure of course due to bereavement, bad weather or course condition, war or threat of war, civil strife, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions and other similar events outside our control or that of our suppliers) Sullivan Golf Travel is forced to alter, amend, curtail, change or cancel the holiday the Consumer cannot maintain a claim for compensation.
Sullivan Golf Travel policy is to react in a positive and courteous manner and to endeavour to resolve to your satisfaction any complaints you may have. We welcome all feedback, positive or otherwise, as we use this information to improve our service to you and all our customers.
In the event that you have any reason to complain about your holiday, please notify our representative and the supplier of the service in question so that we can resolve the problem quickly. If you have a complaint after your holiday it must be notified in writing to Sullivan Golf Travel within 14 days of the end of your holiday. No liability will be accepted by Sullivan Golf Travel or its suppliers if written notice is not received within 14 days.
Any dispute or difference of any kind whatsoever which arises or occurs between any of the parties hereto, in relation to anything or matter hereunder or arising out of or in connection with this contract, shall be referred to arbitration under the Arbitration Rules of The Chartered Institute of Arbitrators-Irish Branch.
Sullivan Golf Travel or any of its agents or employees, shall not be held liable for; and by accepting these terms the customer waives any claim against all such parties for; (a) any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act or omission of, or any failure of performance of any kind by; any other transportation company; vendor or supplier; (b) any inconvenience, loss of enjoyment, mental distress or other similar matter; (c) any delayed departure, missed connections, substitutions of accommodations, terminations of service, or change in fares or rates; and (d) any cancellation or double booking of reservations or tickets beyond the control of Sullivan Golf Travel.
Sullivan Golf Travel does not accept responsibility for losses or additional expenses due to delays or changes, quarantine, sickness, strikes, war, weather, acts of God or other causes. Such losses or expenses will have to be borne by the customer. Cancellation insurance is highly recommended.
Each of these Terms and Conditions is separate and severable and enforceable accordingly, and if at any time any provision is adjudged by any court or forum of competent jurisdiction to be void or unenforceable, the validity, legality and enforceability of the remaining Terms and Conditions shall not be in any way affected or impaired as a result.
- Applicable Law
These Terms and Conditions shall be governed by the laws of the Republic of Ireland.
- Power of Attorney
You, the client of Sullivan Golf Travel, hereby appoint the owner, manager and employees of Sullivan Golf Travel to be your attorneys-in-fact for the purpose of signing all documents necessary to purchase hotel, green fees and any other services requested by you and supplied, and to charge these purchases to the credit card on your booking form. You agree to pay for all such purchases and will not hold Sullivan Golf Travel responsibly for any of its actions pursuant to this power of attorney.
Check all travel documents are furnished e.g. passports are up to date and any Visa is issued if applicable. You can check with your embassy for visa requirements.
- Golf Handicaps
Many golf clubs require visitors to show handicap certificates (also known as handicap certs). It is recommended that you travel with a handicap card. Sullivan Golf Travel accepts no liability if you are requested to present this and are denied golf if you are unable to present it.
Certain clubs place a maximum handicap restriction on visitors, if your handicap is greater than 24 (men) or 36 (ladies) please notify us in order we can discuss which clubs may have relevant restrictions. Sullivan Golf Travel can accept no responsibility for the playing conditions of any golf courses, including changes caused by course maintenance or weather conditions.
As a free service to Sullivan Golf Travel consumers, we will request caddies for those who wish to avail of the service, however they cannot be guaranteed. We will forward the request to the club, as they are independent contractors and not employees of either Sullivan Golf Travel or the club availability is not guaranteed. Caddy fees listed are based on current rates available and are subject to change at the club’s discretion.
All clubs reserve the right to require a caddy to keep the pace of play. If a caddie is secured for you, the caddie master or another club official will inform you of the caddie charge and tipping policy. It is standard to pay cash in the local currency on the day of play. If caddies are not cancelled 24 hours prior to play then please note a caddy cancellation fee may be payable which is equal to the rate charged per round.
- Promotional Material
As far as it is known all information is accurate at the time of publication and changes are not possible after publication. If we become aware of a material fact that would affect your travel, we will inform you as soon as possible.